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Screenings

General Information

Do I have to watch the films at a specific time?

How long do I have to watch a film?

Can I start a film and come back to it later?

How long will each film be available on digital TIFF Bell Lightbox?

When I rent a film that is leaving the catalogue, will I still have access to it for 48 hours?

Can I rent a film that is available at a future date?

Navigation

What is the difference between “My List” and “My Library”?

How do I add to “My Devices” and is there a limit?

Is there any Bonus Content that comes with my rental?

Where can I find my rental history?

Payment and Refunds

Can I save my payment information?

What is your refund and exchange policy?

Do I have to watch the films at a specific time?

No. Digital screenings are not live events, but may only be available for a limited period. Each film (not including titles that are part of a subscription series) will premiere on the platform at a specific time, but is available to watch on demand at any point after that. Some films may be available to rent before they are available for viewing. If you rent a film ahead of time, your rental window will begin as soon as the film is available for viewing.

How long do I have to watch a film?

Once you’ve rented a film it will be available to watch in your Library for 48 hours. Once you click play you have 24 hours to finish watching. Films can be played any number of times within this window.

Can I start a film and come back to it later?

Yes. Films can be paused and resumed at any point within your 24-hour watch window.

How long will each film be available on digital TIFF Bell Lightbox?

New films are added to our catalogue on Tuesdays and Fridays and will be available on digital TIFF Bell Lightbox for a minimum of seven days. The date that a film is leaving the catalogue will be noted on the film’s detail page three days before it leaves. Films can be rented any number of times within this window.

When I rent a film that is leaving the catalogue, will I still have access to it for 48 hours?

Yes. Even if you rent a film on the day it is set to leave the catalogue, it will still be available in your Library for 48 hours from the point of purchase.

Can I rent a film that is available at a future date?

Yes. You can rent it now, but you won't be able to watch it until the day it’s listed as available. You will have 48 hours to watch the film from the date and time it premieres.

What is the difference between “My List” and “My Library”?

Adding films to “My List” allows you to bookmark titles to watch later. This is not the same as renting a film. Films that you’ve pre-purchased will appear in “My Library”, along with any films that you purchase during the Festival. To remove a film from your List, hover over the title and click the checkmark next to “My List.”

How do I add to “My Devices” and is there a limit?

When you sign in on a device it is automatically registered to “My Devices.” You can edit or remove registered devices by clicking your name and selecting “My Devices” in the drop-down menu. Users may have up to 5 registered devices.

Is there any Bonus Content that comes with my rental?

Some titles may include bonus content like introductions or Q&As with filmmakers. To watch them, click on a title and scroll down to “Bonus Content.” Please note: you must rent a title in order to watch its bonus content. Some bonus content is available for free and appears as a separate rental. Bonus Content that is part of a paid rental is only available for the same 48 hour window as the parent film.

Where can I find my rental history?

Past rentals will still appear in your Library but will be marked “Expired.” Once a film has been removed from the catalogue, you will no longer see it in your Library.

Can I save my payment information?

No. Credit card information cannot be stored in digital TIFF Bell Lightbox. TIFF prefers Visa.

What is your refund and exchange policy?

TIFF has a no-refund and no-exchange policy on digital TIFF Bell Lightbox rentals.