How do I rent a film?
Where can I find the film I rented?
Do I have to watch the films at a specific time?
How long do I have to watch a film?
Can I start a film and come back to it later?
How long will each film be available on digital TIFF Bell Lightbox?
Can I rent a film that is available at a future date?
What is the difference between “My List” and “My Library”?
How do I add to “My Devices” and is there a limit?
Is there any Bonus Content that comes with my rental?
What is your refund and exchange policy?
How do I rent a film?
To rent a film, hover over the thumbnail and click “Rent.” Enter your credit card number in the pop-up window. If you have a promo code, it can be entered in this window. You will be emailed a link to watch your rental, and it also will appear in “My Library” shortly.
Where can I find the film I rented?
Your films and rental history can be found in “My Library.”
Do I have to watch the films at a specific time?
No. Digital screenings are available to watch on demand, but may only be available for a limited period. Some films may be available to rent before they are available to view. If you rent a film ahead of time, your rental window begins as soon as the film is available to view.
How long do I have to watch a film?
Once rented, films are available to watch in your Library for 48 hours. After clicking play you have 24 hours to finish watching. Films can be played any number of times within this window.
Can I start a film and come back to it later?
Yes. Films can be paused and resumed at any point within your 24-hour watch window.
How long will each film be available on digital TIFF Bell Lightbox?
New films are added to our catalogue on Tuesdays and Fridays and will be available on digital TIFF Bell Lightbox for a minimum of seven days.
Can I rent a film that is available at a future date?
Yes. You can rent it now, but you won't be able to watch it until the day it’s listed as available. You will have 48 hours to watch the film from the date and time it premieres.
What is the difference between “My List” and “My Library”?
“My List” allows you to bookmark titles to rent later. Films that you’ve already rented will appear in “My Library.” To remove a film from your List, hover over the title and click the checkmark next to “My List.”
How do I add to “My Devices” and is there a limit?
When you sign in on a device it is automatically registered to “My Devices.” Users may have up to five registered devices.
Is there any Bonus Content that comes with my rental?
Some titles may include bonus content like introductions or Q&As with filmmakers. To watch them, click on a title and scroll down to “Bonus Content.” You must rent a title in order to watch its bonus content. Some bonus content is available for free and appears as a separate rental. Bonus Content that is part of a paid rental is available for the same 48-hour window as the film it is attached to.
What is your refund and exchange policy?
TIFF has a no-refund and no-exchange policy on digital TIFF Bell Lightbox rentals.
