The following terms and conditions (the “Terms and Conditions”) form a binding agreement (“Agreement”) between you and Toronto International Film Festival Inc. (“TIFF”), and governs the access to, purchase, and use of TIFF tickets for events and/or screenings. Your purchase and/or use of TIFF tickets indicates your acceptance of the following Terms and Conditions and your agreement to be bound by them. Any references to money amounts in this Agreement, unless otherwise specified, are in Canadian dollars.

All sales are final. Refunds are not permitted. Once issued, tickets are valid only for the screening or event for which they are issued and cannot be replaced if lost or stolen.

All service fees and taxes are included on ticket purchases made on TIFF Account Manager.

Tickets may not be used or resold as prizes or contest giveaways, or for fundraising, promotional or advertising purposes without the express written consent of TIFF. Such use or resale of any tickets in such a manner will invalidate them.

TIFF screenings and events, as well as pricing of tickets in connection therewith, are subject to change without notice. Please check www.tiff.net regularly to see if there have been any changes or cancellations to screenings or events. If you have provided contact details at time of purchase, Customer Relations will notify ticket holders of changes or cancellations in advance via email to the email address provided or available at the time of purchase. TIFF reserves the right to change an event’s or screening’s date, time, venue, and a ticket holder’s seating location in its sole discretion and without notice.

TIFF reserves the right, in its sole discretion, to refuse admission, expel from the premises, and/or seize or cancel the ticket or TIFF Membership of, in each case without refund, any person who violates these Terms and Conditions or whose conduct is deemed objectionable, in TIFF’s sole discretion. Offending behaviour includes, but is not limited to, disorderly conduct, disruptive behaviour, physical or verbal abuse towards TIFF staff, and persistent disregard of TIFF’s policies and Code of Conduct found online at tiff.net/code-of-conduct.

Cameras and recording/transmission devices are strictly prohibited during events, screenings and in the galleries. It is illegal to film TIFF properties without the prior permission of TIFF, or to record or make a copy of a film without the permission of the copyright owner. All electronic devices must be silenced and stowed away during screenings. Bags are subject to inspection.

Seats cannot be saved. Due to venue fire codes, sitting in the aisles or standing at the back of the venue is not permitted.

By the use of a ticket, the user agrees to being photographed, filmed or recorded in the venue and/or surrounding areas, and to the publication, reproduction, sale, license, distribution broadcast and other use of all photographs, video or other recordings of the user’s voice or likeness, without further notice or compensation, for any purpose in any manner and in all media, now known or hereafter devised, in perpetuity. Furthermore, the user hereby releases TIFF from any and all claims and demands arising out of or in connection with any and all claims for invasion of privacy, infringement of their right of publicity, personality, defamation and any other personal and/or property rights.

By the use of a ticket, the user indemnifies TIFF and its affiliates, and waives and releases TIFF from and against any and all claims, liabilities, expenses (including legal fees) and damages arising out of any claims they may have against TIFF for any breach by the user of these Terms and Conditions, and the loss, damage, injury, liability or expense they may suffer arising from or connected to their presence at the TIFF Lightbox or the event venue due to any reason whatsoever, including those arising from or connected to personal injury, property loss/damage, invasion of privacy, defamation, or death, including, without limitation, any claims alleging facts that, if true, would constitute a breach by the user of these Terms and Conditions.

To reflect changes in the marketplace and increased use of digital platforms, there is no longer a legal requirement to provide movie ratings for films shown in Ontario.

For Rush-eligible events and screenings, seating is guaranteed until fifteen (15) minutes before the scheduled start of the screening or event. Latecomers will be seated at the discretion of the venue staff. Any latecomers not admitted will not be issued a refund. There will be no further admission 10 minutes after the start of the screening or event. Tickets not used due to city-related closures or inclement weather cannot be refunded.

If you find yourself unable to attend a screening or event, the following two options may be available: (1) ticket transfer; or (2) ticket exchange. These options are available online through TIFF’s online ticketing platform, with Customer Relations in-person, or over the phone:

1. Ticket Transfer: You can transfer your ticket(s) to another individual up to fifteen (15) minutes before the scheduled start time of the event.
2. Ticket Exchange: You can exchange your ticket for another equivalently priced ticket up to four (4) hours before the scheduled start time of the event. Select tickets are not eligible for exchange, including tickets purchased through Ticketmaster.ca.

Please note that certain events may not be eligible for ticket transfer or exchange.

Ticket returns are only available for TIFF Members in connection with TIFF Cinematheque programming and Canada’s Top Ten programming: TIFF Members are eligible to return their free TIFF Member Cinematheque ticket(s) and/or free TIFF Member Canada’s Top Ten ticket(s) up to forty eight (48) hours before the scheduled start time of the event. Returns within 48 hours of the screening will need to be requested through Customer Relations and will be charged a $3 return fee per ticket. Unused and unreturned tickets will continue to be charged a No Show Fee of $12 per ticket.

All other ticket purchases are final sale and not eligible for return. If you are no longer able to attend an in-person event, please contact TIFF at customerrelations@tiff.net.

Other than select tickets for events and screenings in connection with the annual Toronto International Film Festival (the “Festival”), no other TIFF tickets are eligible for resale. For any TIFF tickets eligible for resale, TIFF only accepts and permits the resale of such tickets through TIFF’s Account Manager. The use of any resold TIFF tickets must be done so through TIFF’s Account Manager.

TIFF does not authorize the selling or use of TIFF tickets through any third-party vendors not associated with TIFF’s Account Manager. TIFF reserves the right to invalidate tickets obtained from unauthorized sources and to refuse to honour entry and the use of such tickets without refund.

TIFF reserves the right to cancel any event or screening, in whole or in part, at any time and for any reason, without liability, in its sole discretion and without prior notification.

If an event or screening is cancelled by TIFF, ticket holders may be eligible for a voucher or offered an exchange to a similarly priced event, subject to TIFF’s sole discretion.

For Cinematheque Programming and Canada’s Top Ten Programming: TIFF Members must pay a standard $12 ticket fee for each unused free ticket to Cinematheque programming and/or Canada’s Top Ten programming screenings or events. Such fee will automatically be charged to the credit card on file. TIFF Members with outstanding cancellation charges of $25.00 or more may have their TIFF account suspended or TIFF Membership benefits reduced or revoked at TIFF’s sole discretion.

You will be required to register for an account (“Account”) to use the TIFF Account Manager. Your account username may not include the name of another person with the intent to impersonate that person, or be offensive, vulgar or obscene. Your Account username and password are personal to you. You will be responsible for the confidentiality and use of your username and password, and for all activities (including purchases) that are conducted through your Account. You may not transfer or sell access to your Account. TIFF will not be liable for any harm related to disclosure of your username or password or the use by anyone else of your username or password. You may not use another user’s Account without that user’s permission. You will immediately notify TIFF in writing if you discover any unauthorized use of your Account or other Account-related security breach. TIFF may require you to change your username and/or password if TIFF believes in its sole discretion that your Account is no longer secure or if TIFF receives a complaint that your username violates someone else’s rights. You will have no ownership in your Account or your username. TIFF may refuse registration, cancel an Account or deny access to your Account, the TIFF website, or Account Manager for any reason.

TIFF reserves the right to verify that accounts were established by an individual(s) that has the authority to bind itself to these Terms and Conditions and any orders submitted under the Account(s) and that the information provided on the Account opening forms is accurate. Until such verification is complete to TIFF sole satisfaction, TIFF shall have no obligation to process any order form and/or may close the Account(s) in question.

Each person attending an event or screening must produce a valid event ticket or pass (if applicable).

Valid tickets for TIFF events and screenings consist of: (1) physical tickets printed and distributed by TIFF; (2) “mobile tickets” displayed on a mobile device using TIFF’s Ticketmaster mobile application or a mobile version of the TIFF or Ticketmaster website; or, (3) tickets displayed within a cell phone’s electronic wallet. Be advised that “print-at-home” PDF tickets, 8 ½ x 11 paper tickets, or photos of tickets (including digital screenshots) do not constitute valid tickets and will be denied entry into TIFF’s venues.

Individuals picking up tickets at a TIFF venue must present Valid Photo ID as well as the credit card used for the ticket purchase.

Limited accessible seating is available at the TIFF Lightbox. Call 1 888 258 8433 prior to the event or screening in order to arrange for accessible seating.

TIFF may change these Terms and Conditions at any time without advance notice. Changed terms will become effective once posted on the TIFF website. In the event that you do not agree with the changes to the Terms and Conditions, your sole option is to terminate your Account. Placing a ticket order after any changes are in effect shall mean that you have accepted the changed Terms and Conditions.

These Terms and Conditions and any other legal notices, policies, and guidelines of TIFF linked to or referenced in these Terms and Conditions constitute the entire Agreement between you and TIFF relating to your purchase and use of TIFF tickets and supersedes any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter. This Agreement may not be amended or modified except by TIFF making such amendments or modifications available on its website.

TIFF, this website, and the content of this website (excluding linked web sites or content) are physically located within the Province of Ontario, Canada. This Agreement will be governed by the laws of the Province of Ontario and the federal laws of Canada, and shall be treated in all respects as an Ontario contract, without reference to the principles of conflicts of law. In the event of a dispute, you and TIFF agree to submit to the non-exclusive jurisdiction of the Ontario courts. You and TIFF expressly exclude the UN Convention on Contracts for the International Sale of Goods, and the International Sale of Goods Act (Ontario) as amended, replaced, or re-enacted from time to time. TIFF has required that this Agreement and all documents relating thereto be drawn-up in English. Nouse avons demandé que cette convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.

Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall otherwise be enforced to the maximum extent permitted by law, all without affecting the remaining provisions of this Agreement or affecting the validity or enforceability of such provision in any other jurisdiction.

This Agreement shall enure to the benefit of and be binding upon you and TIFF and each party’s respective successors and permitted assigns. You acknowledge having read this Agreement before accepting it, having the authority to accept this Agreement, and having received a copy of this Agreement.

Visit tiff.net/tickets for complete Ticket and Venue Policies.

Our staff and Volunteers are here to ensure the best possible experience for all; Toronto International Film Festival Inc. ("TIFF Inc.") will not tolerate mistreatment of any kind towards its staff or Volunteers and will take measures accordingly. TIFF Inc. reserves the right to refuse admission to and/or expel from the premises, without refund, any person whose presence or conduct is deemed objectionable.

Your access to and use of this website is subject to legally binding terms and conditions. Carefully read the following terms and conditions before accessing or using this website. Your accessing or use of this website indicates your acceptance of the following terms and conditions and your agreement to be bound by them.

The following terms and conditions form a binding agreement ("Agreement") between you and Toronto International Film Festival Inc. (“TIFF”). We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on this website. Your continued use of this website after any change means you have accepted the changed terms and conditions.

All references to money amounts in this Agreement, unless otherwise specified, are in Canadian dollars.

Cameras and recording devices are strictly prohibited during screenings. Screenings will be monitored for unauthorized recording. It is illegal to make a copy of a film or part of a film without permission of the copyright owner. Toronto International Film Festival Inc. ("TIFF Inc.") reserves the right to undertake anti-piracy measures and eject any person who is recording or photographing without authorization from TIFF Inc., and to report any unauthorized recording to law enforcement, which may subject that person to criminal and civil liability.

TIFF Inc. reserves the right to film or record its events and activities for its own purposes. All electronic devices must be silenced and stowed away during public screenings. Bags are subject to inspection.

Seating is only guaranteed until 15 minutes before the scheduled start of the screening. If late seating is disruptive, latecomers will not be admitted. Late seating is at the discretion of the venue staff.

To ensure the highest-quality experience for our audiences at TIFF Lightbox, programming on Mondays is typically reduced. This provides technical and building teams with access required to conduct upgrades and improvements on equipment and cinemas. TIFF Lightbox welcomes film lovers for full programming Tuesday through Sunday, with occasional New Release screenings and third-party bookings on Mondays.

Please visit our website and stay in the know with our up-to-date screening calendar at tiff.net/calendar. Our Call Centre is open Tuesday to Sunday from 10am to 5pm to take your questions and facilitate ticket sales, or you can visit the Steve & Rashmi Gupta Box Office — view open hours at tiff.net/visit.

Our staff and Volunteers are here to ensure the best possible Festival experience for all; Toronto International Film Festival Inc. ("TIFF Inc.") will not tolerate mistreatment of any kind towards its staff or Volunteers and will take measures accordingly. TIFF Inc. reserves the right to refuse admission to and/or expel from the premises, without refund, any person whose presence or conduct is deemed objectionable.

For Rush-eligible events and screenings, Rush tickets are subject to availability and are distributed on a first-come, first-served basis at the discretion of venue staff. Seating is only guaranteed until 15 minutes before the schedule and latecomers may not be admitted. Customers with assigned seats may be redirected to available seats after the Rush process has begun. Customers are limited to holding space in rush lines for themselves and one other person. Please inform the venue staff managing the rush line if you are holding a place for another individual. To check if an event or screening is Rush-eligible, please review the event or screening details on tiff.net.

All electronic devices must be silenced and stowed away during public screenings. Bags are subject to inspection.

Please do not leave empty seats in the middle of the row at general admission houses; rush seating is less disruptive to the audience if empty seats are available close to the aisles. Seats cannot be saved. Due to venue fire codes, sitting in the aisles or standing at the back of the venue is not permitted.

All cinema and lobby areas will be cleared following each screening.

Film run times, as listed on tiff.net, represent the best available information at press time. Run times are approximate and don't include time for intros or Q&As. Screenings and schedules are subject to change without notice. Check tiff.net for the most up-to-date information.

TIFF Lightbox and all Festival venues are wheelchair accessible. If you require accessible or companion seating, or other accessibility services, please contact the box office in advance by calling 416-599-2033 or 1-888-599-8433 (toll-free) so that we can ensure your needs are met.

Cameras and recording devices are strictly prohibited during screenings. Screenings will be monitored for unauthorized recording. It is illegal to make a copy of a film or part of a film without permission of the copyright owner. TIFF Inc. reserves the right to undertake anti-piracy measures and eject any person who is recording or photographing without authorization from TIFF Inc., and to report any unauthorized recording to law enforcement, which may subject that person to criminal and civil liability.

TIFF Inc. reserves the right to film or record its events and activities for its own purposes. All media requests to shoot onstage activity must be pre-approved by the TIFF Communications Department.