Ticket Basics

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Ticket Basics

How do I access my tickets?

When should I arrive for my screening?

What are Rush tickets and what are Rush lines for?

What payment methods do you accept?

Will any additional fees be added to my purchase?

Can I get a refund on my tickets?

How do I access my tickets?

To access tickets for year-round programming at TIFF Bell Lightbox, including New Releases and TIFF Cinematheque, visit TIFF Account Manager and follow the steps below:

  1. Log in to TIFF Account Manager from your mobile device.
  2. Tap the menu on the top left.
  3. Select “My Events.”
  4. Find your event.
  5. Under “My Tickets,” select your seat.

Tickets can be scanned directly from TIFF Account Manager, or added to your mobile wallet.

When should I arrive for my screening?

All screenings and events will start promptly at the scheduled start time.

Certain TIFF Bell Lightbox screenings are Rush-eligible. This is indicated on the event’s page on tiff.net.

If a screening is Rush-eligible, ticket holders should arrive early. 30 minutes early is on time. 15 minutes early is late. Latecomers will be admitted at the discretion of the Front of House staff. Latecomers not admitted will not be issued a refund.

What are Rush tickets and what are Rush lines for?

If a screening is off-sale, customers without tickets may wait in the Rush line as a last chance to see the film. 15 minutes prior to a screening’s start time, Front of House staff will count the empty seats in the cinema and sell a select amount of Rush tickets to those in the Rush line on a first-come, first-served basis.

We recommend arriving for a Rush line no earlier than 60 minutes prior to your screening. Please note that being in a Rush line does not guarantee a ticket to the screening.

What payment methods do you accept?

TIFF prefers Visa, but we accept all major credit cards. Debit is also accepted for in-person purchases at TIFF Bell Lightbox.

Will any additional fees be added to my purchase?

All service fees and taxes are included on ticket purchases made on TIFF Account Manager.

Can I get a refund on my tickets?

All sales are final. If you are no longer able to attend an in-person event within two hours of your screening’s start time, please contact us at customerrelations@tiff.net.