Ticket Basics

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Ticket Basics

How do I access my tickets?

What is the difference between Premium and Regular Festival screenings?

Is there a limit to the number of tickets I can purchase for Festival Screenings?

What if there are no tickets available to a screening?

Can I make a group booking?

What payment methods do you accept?

Will any additional fees be added to my purchase?

Can I get a refund on my tickets?

How do I access my tickets?

To access tickets for year-round programming at TIFF Bell Lightbox, including New Releases and TIFF Cinematheque, visit TIFF Year-Round Account Manager and follow the steps below:

To access tickets for the Festival, visit TIFF Festival Account Manager and follow the steps below.

  1. Log in to TIFF Account Manager from your mobile device.
  2. Tap the menu on the top left.
  3. Select “My Events.”
  4. Find your event.
  5. Under “My Tickets,” select your seat.

Tickets can be scanned directly from TIFF Account Manager, or added to your mobile wallet.

What is the difference between Premium and Regular Festival screenings?

Premium screenings offer a premium in-person experience, and can include red-carpet screenings, World or North American Premieres, and/or audience Q&As. Regular screenings refer to all non-Premium screenings and make up the majority of screenings at the Festival. Films scheduled as Premium screenings may include Regular screenings in their second and third showings at the Festival.

Is there a limit to the number of tickets I can purchase for Festival Screenings?

In order to ensure a fair distribution of tickets during the Festival, each visitor may only purchase a maximum of four tickets per account, per event. This limit exists for Members and non-Members.

What if there are no tickets available to a screening?

When a screening no longer has available tickets, it is referred to as “off-sale.” Inventory may fluctuate, so we recommend checking regularly to see if more tickets become available.

For year-round programming at TIFF Bell Lightbox, including New Releases and TIFF Cinematheque, tickets are available to purchase on TIFF Year-Round Account Manager.

For the Festival, visit TIFF Festival Account Manager to purchase tickets, or check tiff.net/available for a list of films with remaining tickets.

Can I make a group booking?

Group sales are not available for TIFF 2022. If you are interested in purchasing tickets for the purpose of corporate hosting, reach out to sponsorship@tiff.net.

What payment methods do you accept?

TIFF prefers Visa, but we accept all major credit cards. Debit is also accepted for in-person purchases at TIFF Bell Lightbox.

Will any additional fees be added to my purchase?

All service fees and taxes are included on ticket purchases made on TIFF Account Manager.

Can I get a refund on my tickets?

All sales are final. If you are no longer able to attend an in-person event within two hours of your screening’s start time, please contact us at customerrelations@tiff.net.