Festival tickets purchased on Ticketmaster.ca are final sale and are not eligible for exchanges.

Festival tickets purchased on TIFF Festival Account Manager are eligible for exchanges. To exchange these tickets, visit TIFF Festival Account Manager and follow the steps below.

To exchange tickets for year-round programming at TIFF Lightbox, including New Releases and TIFF Cinematheque, visit TIFF Year-Round Account Manager.

To exchange your tickets, please follow the steps below:

1. Sign in to TIFF Account Manager.
2. Click “My Events” and select your event by clicking "View Event Details".
3. Click “Exchange.”
4. Select the seat(s) to exchange.
5. Select a new event from the list.
6. Choose a seat from the interactive seat map and click “Add to Cart.”
7. Review the details of your exchange.
8. Submit your order.

Exchange can be made online up to 4 hours prior to your event.

For further help, check out this instructional video:

Tickets for all events can be transferred through TIFF Account Manager.

To transfer your tickets, please follow the steps below:

1. Sign in to TIFF Account Manager.
2. Click “My Events” and select your event by clicking "View Event Details".
3. Click “Transfer.”
4. Select the seat(s) to transfer.
5. Fill in your recipient’s information and click “Transfer.”
6. The transfer is only complete once the recipient accepts the tickets.

If your recipient does not accept your offer, then they will not be able to use your tickets. Tickets must be accepted 15 minutes prior to the scheduled start time of the event.

Your recipient will receive an email from TIFF Customer Relations with instructions to accept the offer. Your recipient must create an account to accept the ticket if they do not already have one. You can cancel your transfer at any time through the link in your transfer confirmation email.

Tickets purchased through TIFF Festival Account Manager or Ticketmaster.ca can be only accessed or transferred through their respective platforms.

For further assistance transferring tickets from TIFF Festival Account Manager, check out this instructional video:

No. Your ticket includes Safetix technology with fraud and counterfeit protection, so screenshots or printouts cannot be used. If you, a friend, colleague, or client arrive at a TIFF screening with a screenshot, entry will be denied.

Support can only be provided to the original purchasers or ticket holders. Government ID and the payment method for this transaction will be required for assistance.