Member Benefits

Member Benefits

How do I share my Membership benefits with a secondary Member? (Contributor +)

How do I access free TIFF Cinematheque tickets as part of my Membership Benefits?

I can no longer attend my free TIFF Cinematheque screening. How can I return my tickets?

When and where can I find information about Member pre-sales and exclusives?

How do I get free regular popcorn on my birthday?

How do I share my Membership benefits with a secondary Member? (Contributor +)

Memberships at Contributor level and above are shareable between a named primary and secondary Member. Both primaries and secondaries have access to all Membership benefits by signing in to TIFF Year-Round Account Manager; receive digital Membership cards; and are subscribed to Member-exclusive email communications.

To add or update your secondary cardholder, please email loyalty@tiff.net.

How do I access free TIFF Cinematheque tickets as part of my Membership Benefits?

Members may book two (2) complimentary tickets for in-person regular-price TIFF Cinematheque screenings. Tickets may be booked online through TIFF Year-Round Account Manager using these steps:

  1. Sign in to TIFF Year-Round Account Manager using the email associated with your Membership.
  2. Select “Buy Tickets.”
  3. Find your desired film and click “Select.”
  4. Click on the interactive seat map and zoom in to see available seats.
  5. Select your seat and select the “TLB Member CTQ” ticket type (CAD $0.00).
  6. Add your seats to your Cart.
  7. Proceed through checkout.

To explore all films under the TIFF Cinematheque banner, visit our year-round calendar and use the “Filters” option in the top left to view TIFF Cinematheque films.

I can no longer attend my free TIFF Cinematheque screening. How can I return my tickets?

If you are unable to attend any of your free TIFF Cinematheque screenings, you can return your tickets on TIFF Year-Round Account Manager up to 48 hours before your screening.

To return your tickets, please follow the steps below:

  1. Sign in to TIFF Account Manager.
  2. Click “My Events” and select your event by clicking "View Event Details".
  3. Click “More” and then “Return.”
  4. Select the seat(s) you wish to return.
  5. Submit your return.

Within 48 hours of the screening, returns cannot be completed online and must be requested through Customer Relations. There will be a $3.00 return fee per ticket. To request a return within 48 hours of your screening please call 416-599-2033 or toll free at 1-888-258-8433.

For questions, please email customerrelations@tiff.net. No-shows must pay a standard $12 ticket fee for unused tickets, which will automatically be charged to the credit card on file.

When and where can I find information about Member pre-sales and exclusives?

The TIFF Loyalty team keeps you updated about pre-sales, offers, events, and more through Membership emails, including a weekly edition of The Member Close-up and a dedicated version of The Weekly newsletter for Members. Stay tuned for emails from TIFF Loyalty for information about your Membership exclusives and make sure you’re subscribed via tiff.net/subscribe.

Additionally, year-round digital TIFF Lightbox showtimes are updated every Friday via The Weekly newsletter. Keep an eye on your inbox or check out tiff.net/calendar to see upcoming showtimes and your pre-sales on exciting new titles.

How do I get free regular popcorn on my birthday?

To receive your free regular popcorn, please visit Concessions inside TIFF Lightbox and present your digital Membership card and one piece of valid government identification that includes your birthday.

Concessions open approximately 30 minutes before the first public screening and closes 15 minutes after the final showtime of the night begins.