Memberships at Contributor level and above are shareable between a named primary and secondary Member. Both primaries and secondaries have access to all Membership benefits by signing in to TIFF Year-Round Account Manager; receive digital Membership cards; and are subscribed to Member-exclusive email communications.

To add or update your secondary cardholder, please email loyalty@tiff.net.

Members may book two (2) complimentary tickets for most in-person regular-price TIFF Cinematheque screenings. Tickets may be booked online through TIFF Year-Round Account Manager using these steps:

1. Sign in to TIFF Year-Round Account Manager using the email associated with your Membership.

2. Select “Buy Tickets.”
3. Find your desired film and click “Select.”
4. Click on the interactive seat map and zoom in to see available seats.
5. Select your seat and select the “Member Benefit” ticket type (CAD $0.00).
6. Add your seats to your Cart.
7. Proceed through checkout.

To explore all films under the TIFF Cinematheque program, visit our year-round calendar and use the “Filters” option in the top left to view TIFF Cinematheque films.

If you are unable to attend any of your free TIFF Cinematheque screenings, you can return your tickets on TIFF Year-Round Account Manager up to 48 hours before your screening.

Any free members tickets that are not scanned in will be charged a standard $12.00 ticket fee for unused tickets, which will be invoiced to the account. Members are responsible for getting their tickets scanned before entering the cinema. Accounts that have $36.00 in unpaid fees will be suspended with no further access to ticketing until the fees are paid.

To return your tickets, please follow the steps below:

1. Sign in to TIFF Year-Round Account Manager.

2. Click “My Events” and select your event by clicking "View Event Details".
3. Click “More” and then “Return.”
4. Select the seat(s) you wish to return.
5. Submit your return.

Within 48 hours of the screening, returns cannot be completed online and must be requested through Customer Relations. There will be a $3.00 return fee per ticket. To request a return within 48 hours of your screening please call 416-599-2033 or toll free at 1-888-258-8433 Tuesday to Sunday from 12pm to 5pm.

For questions, please email customerrelations@tiff.net.

The TIFF Loyalty team keeps you updated about pre-sales, offers, events, and more through Membership emails, including a weekly edition of The Member Close-up and a dedicated version of The Weekly newsletter for Members. Stay tuned for emails from TIFF Loyalty for information about your Membership exclusives and make sure you’re subscribed via tiff.net/subscribe.

To receive your free regular popcorn, please visit Concessions inside TIFF Lightbox and present your digital Membership card and one piece of valid government identification that includes your birthday.

Concessions open approximately 30 minutes before the first public screening and closes 15 minutes after the final showtime of the night begins.