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Accessibility

What if I require accessible/companion seating?

What are lobby passes?

Where can I find films that have closed-captioning or descriptive sound available?

How do I enable closed-Captioning or descriptive sound on my rental?

What if I require accessible/companion seating?

All TIFF screenings offer accessible seating. Seating is limited and is available on a first-come, first-served basis. For more detailed information regarding venue and screening accessibility, please visit tiff.net/accessibility. To find in-person or drive-in screenings with closed-captioning (CC) and/or descriptive sound (DS), please visit tiff.net/calendar and open the drop-down menu labelled “Accessibility” and select the appropriate filter.

Wheelchair-accessible tickets cannot be purchased online and must be reserved over the phone during pre-sales. If you require assistance or if you require an additional complimentary ticket for your companion, please contact our Call Centre (1-888-258-8433) open 10am - 6pm from August 24 - September 9, and 10am - 10pm from September 10 - 19.

If you have an accessibility consideration that limits your ability to stand in line, please see “What are lobby passes?” below.

PLEASE NOTE: Seating may be limited and restricted to the existing floor plan of each venue. Though we do our best to accommodate every request, seating cannot be guaranteed.

What are lobby passes?

New this year: We are no longer offering physical Lobby Passes. Instead, they will be available to download to your mobile device.

If you have an accessibility consideration that limits your ability to stand in line, we are pleased to offer complimentary Lobby Passes, which can be used at any in-person screening or event. Access to the designated waiting area is granted to you and your companion (if required) upon presentation of a Lobby Pass to a Front-of-House Representative, along with a valid ticket.

To request a Lobby Pass, you can fill out this form or reach out to customerrelations@tiff.net. Your Lobby Pass will be added to your TIFF Account Manager by September 10 and can be accessed the same way as a mobile ticket.

Where can I find films that have closed-captioning or descriptive sound available?

If a film is available with closed-captioning or descriptive sound, this is noted below the description on the film page. A list of accessible titles can be found here.

How do I enable closed-Captioning or descriptive sound on my rental?

You can enable closed-captioning or descriptive sound by clicking on the CC button in the lower-right corner of the player and enabling captions.

Didn’t find an answer to your question? Please email customerrelations@tiff.net or message us on Twitter @TIFF_Help.