TIFF - Help Centre - Frequently Asked Questions - Help Desk

Welcome to TIFF Helps 👋

Most popular questions

confirmation_number Ticketing

How do I buy tickets?

Individual tickets for year-round programming at TIFF Lightbox, including New Releases and TIFF Cine...

confirmation_number Ticketing

How do I access my tickets?

To access tickets for year-round programming at TIFF Lightbox, including New Releases and TIFF Cinem...

card_membership Membership

How do I access free TIFF Cinematheque tickets as part of my Membership Benefits?

Members may book two (2) complimentary tickets for most in-person regular-price TIFF Cinematheque sc...

shopping_cart TIFF Shop

What are the TIFF Shop's hours?

TIFF Shop hours can be found at the bottom of this page here.

confirmation_number Ticketing

When should I arrive for my screening?

All screenings and events will start promptly at the scheduled start time.

Certain TIFF Lightbox y...

confirmation_number Ticketing

What are Rush tickets and what are Rush Lines for?

Certain year-round events at TIFF Lightbox are Rush-eligible. This is indicated on the event’s page...

confirmation_number Ticketing

Can I transfer my tickets to friends or family?

Yes, tickets can be transferred up to 15 minutes before a screening.

Year-Round: Tickets for year-r...

Show more

TIFF Basics