TIFF - Help Centre - Frequently Asked Questions - Help Desk

Welcome to TIFF Helps 👋

Most popular questions

confirmation_number Ticketing

How do I buy tickets?

For Festival Individual Tickets, please review our Key Dates to find out when you’re eligible to buy...

confirmation_number Ticketing

How do I access my tickets?

To access tickets for year-round programming at TIFF Lightbox, including New Releases and TIFF Cinem...

card_membership Membership

How do I access free TIFF Cinematheque tickets as part of my Membership Benefits?

Members may book two (2) complimentary tickets for in-person regular-price TIFF Cinematheque screeni...

shopping_cart TIFF Shop

What are the TIFF Shop's hours?

TIFF Shop is open year-round Tuesday (11am to 7pm), Wednesday (11am to 7pm), Thursday (11am to 9pm),...

confirmation_number Ticketing

When should I arrive for my screening?

All screenings and events will start promptly at the scheduled start time.

All Festival screenings...

confirmation_number Ticketing

What are Rush tickets and what are Rush lines for?

All Festival screenings and certain year-round events at TIFF Lightbox are Rush-eligible. This is in...

confirmation_number Ticketing

Can I transfer my tickets to friends or family?

Tickets for all events can be transferred through TIFF Account Manager.

To transfer your tickets, p...

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