Seating is only guaranteed until 15 minutes prior to the scheduled start of the screening. If late seating is disruptive, latecomers will not be admitted. Late seating is at the discretion of the venue staff. TIFF will not issue a refund if you are late and not admitted to your screening.
Our staff and Volunteers are here to ensure the best possible Festival experience for all. Toronto International Film Festival Inc. (“TIFF Inc.”) will not tolerate mistreatment of any kind towards its staff or Volunteers and will take measures accordingly. TIFF Inc. reserves the right to refuse admission to and/or expel from the premises, without refund, any person whose presence or conduct is deemed objectionable.
Please do not leave empty seats in the middle of the row at general-admission venues. Seating is less disruptive to the audience if empty seats are available near the aisles. Seats cannot be saved. Due to venue fire codes, sitting in the aisles or standing at the back of the venue is not permitted.
All cinema and lobby areas will be cleared following each screening.
Film run times, as listed in the Official Film Schedule and the Festival Programme Book, represent the best available information at press time. Run times are approximate and don’t include time for intros or Q&As. Screenings and schedules are subject to change without notice. Check tiff.net for the most up-to-date information.
All Festival venues are wheelchair accessible. If you require accessible or companion seating, or other accessibility services, please contact Customer Relations in advance by calling 416-599-2033 or 1-888-258-8433 (toll-free) so that we can ensure your needs are met.
The safety and security of all our visitors and guests is a priority for TIFF. Security measures are in place at all TIFF screenings, and events and bags are subject to inspection. Hazardous, inappropriate, offensive, and suspicious items, including aerosols and alcohol, will not be permitted.
All electronic devices must be silenced and stowed away during public screenings.
Cameras and recording devices are strictly prohibited during screenings. Screenings will be monitored for unauthorized recording. It is illegal to make a copy of a film or part of a film without permission of the copyright owner. Toronto International Film Festival Inc. (“TIFF Inc.”) reserves the right to undertake anti-piracy measures and eject any person who is recording or photographing without authorization from TIFF Inc., and to report any unauthorized recording to law enforcement, which may subject that person to criminal and civil liability.
TIFF Inc. reserves the right to film or record its events and activities for its own purposes. All media requests to shoot onstage activity must be pre-approved by the TIFF Communications department.
Screenings and events are subject to change without notice. Please check tiff.net/changes regularly to see if there have been any changes or cancellations.
Ticket conditions of sale
Tickets may not be used as prizes or contest giveaways, or for fundraising, promotional, or advertising purposes, without express written consent from TIFF Inc.
By using a ticket to enter a Festival venue, the ticket holder agrees to being photographed, filmed, or recorded in the event venue, and to the publication, reproduction, sales use, distribution, and broadcast of all photographs, video, or other recordings of the ticket holder’s voice or likeness without further notice or compensation in any publicity, advertisement, or other publication carried out by, or on behalf of, TIFF Inc. in perpetuity in any manner and media whatsoever, including print, broadcast, or internet.
By using a ticket to attend Festival screenings and events, the user waives and releases TIFF Inc. from all claims he/she/they may have against TIFF Inc. for any loss, damage, injury, liability, or expense he/she/they may suffer, arising from his/her/their presence at the event venue due to any reason whatsoever, including those arising from personal injury, property loss/damage, or death.
Cancelled or disrupted screenings
If a Festival screening is cancelled or designated by our organization as a problematic presentation, tickets may be exchanged for another film or screening at TIFF’s discretion. Please contact customerrelations@tiff.net to determine whether your ticket is eligible for an exchange.
If you printed your ticket at home or had it saved to your mobile device, your ticket will automatically be exchanged for a voucher in your account by 10am the following morning. You can exchange this voucher for any screening ticket of equal or lesser value, subject to availability. You can do this online, over the phone, or in person at any venue box office, or use your voucher to rush a film if there is no inventory available in advance.
If you have a hard ticket to the disrupted screening, you can exchange this ticket for any screening of equal or lesser value, subject to availability. You can do this in person at any venue box office. Exchanges cannot be facilitated online or over the phone in this case.
All ticket sales are final — we do not offer refunds. Any concerns should be directed to customerrelations@tiff.net.
