Ticketing

Ticket Basics

How do I access my tickets?

How do I buy tickets?

Can I print my tickets at the box office?

Can I buy tickets over the phone or in person?

How much do tickets cost for year-round programming?

What if there are no tickets available?

When should I arrive for my screening?

What are Rush tickets and what are Rush lines for?

What payment methods do you accept?

Does TIFF offer gift cards?

Will any additional fees be added to my purchase?

Can I get a refund on my tickets?

Can I use a screenshot of my ticket?

Exchanges and Transfers

Can I exchange my tickets?

Can I transfer my tickets to friends or family?

How do I know if the tickets have been accepted?

How do I accept transferred tickets?

How do I accept my transferred tickets if I lost the email or text?

How do I cancel a ticket transfer?

Can I send a screenshot of my ticket instead of transferring?

TIFF Account Manager

What is TIFF Account Manager?

Why does TIFF use multiple ticketing platforms?

How do I sign in to or create an account?

When I create my account it asks to verify my email/phone number.

I can't sign in. How do I reset my password?

When I sign in I can’t get past the Terms of Use.

Is there a preferred browser for using TIFF Account Manager?