Individual, Industry, Contributor, and Sustainer-level TIFF Memberships, which may start with a free trial, will be automatically renewed unless you cancel in advance of your expiry. Patrons Circle Memberships will be solicited for renewal 30-days in advance of expiry.
1.1 Recurring Billing: By starting your TIFF Membership, you authorize us to charge an annual Membership fee at the then-current rate, along with any other charges you may incur in connection with your use of the TIFF service, to the payment method used to purchase the Membership or the last billed valid payment method on file. TIFF Membership fees apply to 12-months of active Membership.
1.2 Billing Cycle. For Individual (including Under 25 and Senior discount), Industry, Contributor, and Sustainer Memberships, we automatically bill a valid payment method on file annually on the last business day of the month of expiry. Membership fees are fully received upon payment. We reserve the right to change the timing of our billing and charge any valid payment method on file if the Membership is not cancelled. Membership expiry dates occur at the end of the month, regardless of when you join within a month, i.e. Memberships purchased on January 9 will be issued a January 31 expiry.
1.3 Price Change: We reserve the right to adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole discretion. Any price changes to your Membership will take effect following email notice to you. Contributor Memberships and above are subject to various levels of tax deductibility. Tax receipt amounts will be assessed and adjusted as necessary without direct notice. Charitable Registration #11930 4541 RR0001.
1.4 No Refunds: Memberships are non-refundable and there are no refunds or credits for partially used periods. Following any cancellation during the month of expiry, you will continue to have access to the Membership through to the end of your expiry, i.e. if you cancel your Membership on January 9, it will remain active until January 31.
1.5 Payment methods: You may edit or add your payment method information by visiting TIFF Account Manager, selecting My Profile, and Payment Methods. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your payment method information, your Membership will expire. If you rejoin TIFF Membership, your billing cycle will change based on the new date of purchase. If you purchased a TIFF Membership with a third party (e.g., American Friends of TIFF) and wish to keep your renewal payment on the third party platform, you will need to renew via the third party ahead of your expiry date. For certain payment methods, the issuer of your payment method may charge you a foreign transaction fee or other charges. Check with your payment method service provider for details.
1.6 Cancellation: You may cancel your TIFF Membership during the month of expiry, and retain access to benefits until your expiry date. We do not provide refunds or credits for any partial Membership periods. You will be sent an email with an opportunity to cancel in advance during the month of expiry. If you cancel, your Membership will automatically terminate after your expiry date.
All benefits subject to change, fair use, availability, and determined by Membership level.
2.1 Cinematheque: Includes two free tickets per cardholder to year-round, regular-priced Cinematheque screenings, excluding special events, 3D presentations, or select events at TIFF's discretion. Unused tickets will be charged a Cancellation Fee of $12, which will be automatically charged to the credit card of the original ticket purchaser on file. Cancellation fee may change without notice. Members with outstanding cancellation charges of $36 or more will have their Membership suspended until the outstanding balance is paid in full.
2.2 Ticket discounts: Screening discount applies to adult ticket price and may not be combined with other discounts or offers. Members may purchase up to four discounted tickets per screening. Excludes select programming at TIFF's discretion and Festival tickets.
2.3 Concessions discounts: Excludes alcoholic beverages.
2.4 Press and Industry access: P&I delegates are given first access to P&I screenings. Champion and above Members will be granted admission on a first-come, first-served basis via their dedicated Patrons Circle Access Line once the P&I line has entered the cinema. Admittance is based on available seats and is not guaranteed. Lining up is required and your card will be scanned upon entry.
2.5 Rush Screenings: Eligible Patrons Circle Members will be granted admission on a first-come, first-served basis via the public Rush line. Admittance is based on available seats and is not guaranteed. Lining up is required and your Patron card will be scanned upon entry.
TIFF reserves the right, in its sole discretion, to refuse or revoke Membership, suspend Membership privileges, and/or deny admission for inappropriate conduct, and to do so without refund. Offending behaviour includes but is not limited to: disorderly conduct, disruptive behaviour, persistent disregard of TIFF Rules and Regulations, and default in payment of Membership fees.
The following terms and conditions (the “Terms and Conditions”) form a binding agreement (“Agreement”) between you and Toronto International Film Festival Inc. (“TIFF”), and governs the access to, purchase, and use of TIFF tickets for events and/or screenings. Your purchase and/or use of TIFF tickets indicates your acceptance of the following Terms and Conditions and your agreement to be bound by them. Any references to money amounts in this Agreement, unless otherwise specified, are in Canadian dollars.
4.1 Condition of Sale
All sales are final. Refunds are not permitted. Once issued, tickets are valid only for the screening or event for which they are issued and cannot be replaced if lost or stolen.
All service fees and taxes are included on ticket purchases made on TIFF Account Manager.
Tickets may not be used or resold as prizes or contest giveaways, or for fundraising, promotional or advertising purposes without the express written consent of TIFF. Such use or resale of any tickets in such a manner will invalidate them.
TIFF screenings and events, as well as pricing of tickets in connection therewith, are subject to change without notice. Please check www.tiff.net regularly to see if there have been any changes or cancellations to screenings or events. If you have provided contact details at time of purchase, Customer Relations will notify ticket holders of changes or cancellations in advance via email to the email address provided or available at the time of purchase. TIFF reserves the right to change an event’s or screening’s date, time, venue, and a ticket holder’s seating location in its sole discretion and without notice.
TIFF reserves the right, in its sole discretion, to refuse admission, expel from the premises, and/or seize or cancel the ticket or TIFF Membership of, in each case without refund, any person who violates these Terms and Conditions or whose conduct is deemed objectionable, in TIFF’s sole discretion. Offending behaviour includes, but is not limited to, disorderly conduct, disruptive behaviour, physical or verbal abuse towards TIFF staff, and persistent disregard of TIFF’s policies and Code of Conduct found online at tiff.net/code-of-conduct.
Cameras and recording/transmission devices are strictly prohibited during events, screenings and in the galleries. It is illegal to film TIFF properties without the prior permission of TIFF, or to record or make a copy of a film without the permission of the copyright owner.
All electronic devices must be silenced and stowed away during screenings. Bags are subject to inspection.
Seats cannot be saved. Due to venue fire codes, sitting in the aisles or standing at the back of the venue is not permitted.
By the use of a ticket, the user agrees to being photographed, filmed or recorded in the venue and/or surrounding areas, and to the publication, reproduction, sale, license, distribution broadcast and other use of all photographs, video or other recordings of the user’s voice or likeness, without further notice or compensation, for any purpose in any manner and in all media, now known or hereafter devised, in perpetuity. Furthermore, the user hereby releases TIFF from any and all claims and demands arising out of or in connection with any and all claims for invasion of privacy, infringement of their right of publicity, personality, defamation and any other personal and/or property rights.
By the use of a ticket, the user indemnifies TIFF and its affiliates, and waives and releases TIFF from and against any and all claims, liabilities, expenses (including legal fees) and damages arising out of any claims they may have against TIFF for any breach by the user of these Terms and Conditions, and the loss, damage, injury, liability or expense they may suffer arising from or connected to their presence at the TIFF Lightbox or the event venue due to any reason whatsoever, including those arising from or connected to personal injury, property loss/damage, invasion of privacy, defamation, or death, including, without limitation, any claims alleging facts that, if true, would constitute a breach by the user of these Terms and Conditions.
To reflect changes in the marketplace and increased use of digital platforms, there is no longer a legal requirement to provide movie ratings for films shown in Ontario.
For Rush-eligible events and screenings, seating is guaranteed until fifteen (15) minutes before the scheduled start of the screening or event. Latecomers will be seated at the discretion of the venue staff. Any latecomers not admitted will not be issued a refund. There will be no further admission 10 minutes after the start of the screening or event. Tickets not used due to city-related closures or inclement weather cannot be refunded.
4.2 Exchanges and Transfers If you find yourself unable to attend a screening or event, the following two options may be available: (1) ticket transfer; or (2) ticket exchange. These options are available online through TIFF’s online ticketing platform, with Customer Relations in-person, or over the phone:
4. 3 Ticket Returns Ticket returns are only available for TIFF Members in connection with TIFF Cinematheque programming and Canada’s Top Ten programming: TIFF Members are eligible to return their free TIFF Member Cinematheque ticket(s) and/or free TIFF Member Canada’s Top Ten ticket(s) up to forty-eight (48) hours before the scheduled start time of the event. Returns within 48 hours of the screening will need to be requested through Customer Relations and will be charged a $3 return fee per ticket. Unused and unreturned tickets will continue to be charged a No Show Fee of $12 per ticket.
All other ticket purchases are final sale and not eligible for return. If you are no longer able to attend an in-person event, please contact TIFF at customerrelations@tiff.net.
4.4 Ticket Resale Other than select tickets for events and screenings in connection with the annual Toronto International Film Festival (the “Festival”), no other TIFF tickets are eligible for resale. For any TIFF tickets eligible for resale, TIFF only accepts and permits the resale of such tickets through TIFF’s Account Manager. The use of any resold TIFF tickets must be done so through TIFF’s Account Manager.
TIFF does not authorize the selling or use of TIFF tickets through any third-party vendors not associated with TIFF’s Account Manager. TIFF reserves the right to invalidate tickets obtained from unauthorized sources and to refuse to honour entry and the use of such tickets without refund.
4.5 Cancellation Policy
TIFF reserves the right to cancel any event or screening, in whole or in part, at any time and for any reason, without liability, in its sole discretion and without prior notification.
If an event or screening is cancelled by TIFF, ticket holders may be eligible for a voucher or offered an exchange to a similarly priced event, subject to TIFF’s sole discretion.
For Cinematheque Programming and Canada’s Top Ten Programming: TIFF Members must pay a standard $12 ticket fee for each unused free ticket to Cinematheque programming and/or Canada’s Top Ten programming screenings or events. Such fee will automatically be charged to the credit card on file. TIFF Members with outstanding cancellation charges of $36.00 or more may have their TIFF account suspended or TIFF Membership benefits reduced or revoked at TIFF’s sole discretion.
4.6 Account You will be required to register for an account (“Account”) to use the TIFF Account Manager. Your account username may not include the name of another person with the intent to impersonate that person, or be offensive, vulgar or obscene. Your Account username and password are personal to you. You will be responsible for the confidentiality and use of your username and password, and for all activities (including purchases) that are conducted through your Account. You may not transfer or sell access to your Account. TIFF will not be liable for any harm related to disclosure of your username or password or the use by anyone else of your username or password. You may not use another user’s Account without that user’s permission. You will immediately notify TIFF in writing if you discover any unauthorized use of your Account or other Account-related security breach. TIFF may require you to change your username and/or password if TIFF believes in its sole discretion that your Account is no longer secure or if TIFF receives a complaint that your username violates someone else’s rights. You will have no ownership in your Account or your username. TIFF may refuse registration, cancel an Account or deny access to your Account, the TIFF website, or Account Manager for any reason.
TIFF reserves the right to verify that accounts were established by an individual(s) that has the authority to bind itself to these Terms and Conditions and any orders submitted under the Account(s) and that the information provided on the Account opening forms is accurate. Until such verification is complete to TIFF sole satisfaction, TIFF shall have no obligation to process any order form and/or may close the Account(s) in question.
4.7 Ticketing Each person attending an event or screening must produce a valid event ticket or pass (if applicable).
Valid tickets for TIFF events and screenings consist of: (1) physical tickets printed and distributed by TIFF; (2) “mobile tickets” displayed on a mobile device using TIFF’s Ticketmaster mobile application or a mobile version of the TIFF or Ticketmaster website; or, (3) tickets displayed within a cell phone’s electronic wallet. Be advised that “print-at-home” PDF tickets, 8 ½ x 11 paper tickets, or photos of tickets (including digital screenshots) do not constitute valid tickets and will be denied entry into TIFF’s venues.
Individuals picking up tickets at a TIFF venue must present Valid Photo ID as well as the credit card used for the ticket purchase.
4.8 Accessible Seating Limited accessible seating is available at the TIFF Lightbox. Call 1 888 258 8433 prior to the event or screening in order to arrange for accessible seating.
TIFF may change these Terms and Conditions at any time without advance notice. Changed terms will become effective once posted on the TIFF website. In the event that you do not agree with the changes to the Terms and Conditions, your sole option is to terminate your Account. Placing a ticket order after any changes are in effect shall mean that you have accepted the changed Terms and Conditions.
These Terms and Conditions and any other legal notices, policies, and guidelines of TIFF linked to or referenced in these Terms and Conditions constitute the entire Agreement between you and TIFF relating to your purchase and use of TIFF tickets and supersedes any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter. This Agreement may not be amended or modified except by TIFF making such amendments or modifications available on its website.
TIFF, this website, and the content of this website (excluding linked web sites or content) are physically located within the Province of Ontario, Canada. This Agreement will be governed by the laws of the Province of Ontario and the federal laws of Canada, and shall be treated in all respects as an Ontario contract, without reference to the principles of conflicts of law. In the event of a dispute, you and TIFF agree to submit to the non-exclusive jurisdiction of the Ontario courts. You and TIFF expressly exclude the UN Convention on Contracts for the International Sale of Goods, and the International Sale of Goods Act (Ontario) as amended, replaced, or re-enacted from time to time. TIFF has required that this Agreement and all documents relating thereto be drawn-up in English. Nouse avons demandé que cette convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.
Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall otherwise be enforced to the maximum extent permitted by law, all without affecting the remaining provisions of this Agreement or affecting the validity or enforceability of such provision in any other jurisdiction.
This Agreement shall enure to the benefit of and be binding upon you and TIFF and each party’s respective successors and permitted assigns. You acknowledge having read this Agreement before accepting it, having the authority to accept this Agreement, and having received a copy of this Agreement.
Visit tiff.net/tickets for complete Ticket and Venue Policies.