2022 Frequently Asked Questions

What time will the Industry Centre be open for pass pick-up?

September 6–11: 8am–8pm
September 12–16: 8am–6pm
September 17: 8am–12pm

Will there be a digital component this year?

A very limited number of films in Official Selection will be available to watch on digital.tiff.net across Canada. There will be no virtual Industry programming – we’re excited to welcome industry professionals back to Toronto for an unmissable, in-person Festival experience!

What is TIFF’s Code of Conduct?

A cornerstone of TIFF's belief system is that everyone has the right to respect, and to fair and equitable treatment from others. TIFF does not tolerate violence, mistreatment or harassment — verbal, physical, sexual, or otherwise — toward staff, Volunteers, delegates, audience members, or attendees at any of our festivals, conferences, or events. Our staff and Volunteers are committed to ensuring the best possible experience for all our attendees. If the safety of any of our guests is in question, we will take immediate steps to ensure the matter is addressed.

What are the payment options?

For a speedier process, we recommend paying by credit card or debit card. In some cases, you will need to authorize the transaction with your bank before sending payment. If your payment fails, do not create a new registration — our system has saved your progress and we can help you get back on track. Please contact registration@tiff.net for this and any other payment questions. TIFF prefers Visa.

What is the accreditation process?

Once you’ve purchased a pass, we review the details provided on your form. If you qualify for the pass that you’ve selected, we will process your payment and send a confirmation letter. If not, we will recommend a different way of exploring the Festival, like purchasing public tickets. Be sure to complete your registration form with as many details as possible. If we require more information, we will contact you.

Can passes be shared among colleagues?

Each delegate joining the Festival must be accredited in order to access screenings, the Industry Conference, and all other benefits. Passes cannot be shared.

I’ve registered but have not received a confirmation email.

Our accreditation process takes up to four business days. If you do not receive a confirmation after that time, email registration@tiff.net. Ensure that our email address is added to your contacts so important messages aren't blocked by Spam filters.

How can I access Delegate Resources and networking tools?

As a registered delegate, you have access to online resources, including our Delegates List, and networking tools. The 2022 Delegate Resources can be found here, and login information can be found in your accreditation confirmation email.

When will the Conference lineup be announced?

The schedule for the TIFF Industry Conference, taking place September 9–13, will be announced on August 10. Join some of the industry’s biggest names for provocative discussions and presentations.

I have a film in Official Selection. Do I still have to pay for my pass?

Films in Official Selection are eligible for one complimentary Film Rep Pass for the producer and one complimentary Film Rep Pass for the sales agent. These passes are not transferable and there is a maximum of three passes per sales agency. If you are part of the crew, please contact registration@tiff.net. If you are part of the cast, please contact your Film Coordinator.

Does TIFF have a market? Can I set up a stand/be an exhibitor?

TIFF has an “unofficial market” with a unique business model. Although, we do not offer traditional exhibitor opportunities we do invite National Agencies and their sales agents to spotlight their national cinema at our Industry Centre, located at the Hyatt Regency Hotel in the form of a Stand. Agencies may showcase and promote films in selection, presentations, and talent from their region to maximize their visibility to the North American market.

Can I book a market screening?

Yes. Market screening slots are available throughout the Festival and open to films both in and out of Official Selection. Companies will have the opportunity to book in person market screening slots until August 24. For details, please contact privatescreenings@tiff.net.

Where can I find a list of industry professionals attending TIFF?

The Delegate List outlines all industry professionals attending the Festival. This is a useful resource only available for registered delegates to help them identify people they would like to meet. The Delegate List is available through our online Delegate Resources portal, and login information can be found in your accreditation confirmation email.

Do you have a discounted pass for students and scholars? How can I request one?

Students and scholars can access our Industry Conference at a discounted rate of $250 CAD + tax (regular rate: $490 + tax).

To access the student & scholar discount for the Conference Pass, please send the following details with your request to registration@tiff.net:

• The name of your academic institution
• The program you are enrolled in (if applicable)
• The name and email address of your program director or coordinator (if applicable)
• The year of your expected graduation (if applicable)
• Your student number (optional)
• Details about any recent film activity

What is Cinando?

Cinando is an online database of film professionals, companies, and film projects providing professional networking and streaming service for film industry personnel and companies.

Will passes be on sale during the Festival?

Our early-bird pricing for Industry registration closes July 6.
Pre-Festival registration closes August 26.
Registration will reopen onsite at the Industry Centre on September 6.

Where can I access the Press & Industry schedule?

The P&I Schedule will be available online and in CSV (Excel) form by August 24. Our registered delegates will receive a link to this resource as soon as it becomes available.

Am I eligible for Industry accreditation?

Industry accreditation is intended for film professionals who have been active in the film industry over the past two years. Our resources are primarily geared toward those operating as producers, sales agents, distributors, exhibitors, talent agents, and writer-directors.

If you are a newcomer to the film industry (under two years of professional experience), a scholar, and/or a student, we recommend our Conference Pass.

I have accessibility needs. How can you help?

We are happy to accommodate Industry pass holders with accessibility needs. During the Festival, some of our films will have closed-captioning or descriptive sound available. Open-captioning will be offered on screen in real-time for our talks and events.

ASL sign language is available on-demand for our Industry delegates. Industry delegates requiring assistance can contact registration@tiff.net. For additional information about accessibility at public screenings and events, please visit the Accessibility section of TIFF Helps. Members of the public with accessibility questions should contact Customer Relations at customerrelations@tiff.net or visit TIFF Helps for more information.

How can I support emerging filmmakers from underrepresented communities?

Help us continue to support emerging and diverse talent by donating a pass and providing them with access to the Festival’s Industry Conference, Press & Industry screenings, and networking tools. Since 2020, we’ve supported almost 600 creators in collaboration with community organizations and partners. Industry leaders like you can support this initiative here.

What are the current travel restrictions to come to Canada?

For the most recent information about travelling to the Festival, including required documentation, entry into Canada, vaccination status, and general travel tips, please visit the Travelling to Festival section of TIFF Helps. If you have further questions, don’t hesitate to get in touch with us at registration@tiff.net.

Are there any child-care provisions for parents attending the Festival?

With the support of a generous donor, Kids & Company is offering child-care services for a discounted rate of $40 per day. Child care will be available at any of our downtown Toronto locations Monday–Friday, 7am–6pm. For the weekend of September 7–8, we will be opening our Front Street location specifically for TIFF families. Click here for more information and to request child care.

Our family spaces will also return to TIFF venues for this year’s Festival if you need a quiet spot away from the bustle with your child. Find our family spaces in multiple locations, including on the lower level of the Industry Centre, based at the Hyatt Regency Hotel; and at the home of the Industry Conference, the Glenn Gould Studio.

I’m not familiar with the city of Toronto. Where can I find places of worship and reflection or access to community and health services?

Toronto is home to a vast multicultural population and faith-based communities with many places of worship located downtown Toronto and throughout the city. Our friends at Destination Toronto suggest this list of places of worship in the city. For non-theists or secularists, Humanist Canada provides information and a searchable group map.

For community and health services, we recommend starting with the following resources:

• 211 Central connects people in Toronto to community and social services including mental health and addictions support, abuse and assault, and health care, as well as support for Black and Indigenous communities.
• 211 Ontario connects people throughout the province of Ontario to community and social services 24 hours a day, 365 days a year, in over 150 languages through their helpline and website.
• Toronto Central Healthline provides information about health services and providers in Toronto. Here is a list of Walk-in Medical Clinics within 5 kilometres (3 miles) of TIFF Bell Lightbox.

Are there workspaces nearby where I can work or organize a meeting?

If you’re not close to your office, home, or hotel during the Festival, and are looking for a spot to work, make a call, or have a meeting. Below are a few suggestions near TIFF Bell Lightbox.

Coffee Shops

• French Made (80 Blue Jays Way - south of King Street West). Limited indoor and outdoor seating. An Official Hospitality Partner of TIFF.
• Aroma Espresso Bar (430 King Street West). Indoor and outdoor seating.
• Daily Dose Coffee Bar (125 John St - north of King Street West). Limited outdoor and indoor seating.
• Second Cup (289 King Street West). Limited indoor seating.
• Starbucks (370 King Street West - in the Hyatt Regency)
• Starbucks (338 Adelaide Street West at Peter Street).
• Tim Hortons (375 King Street West)

Coworking Spaces

• Industry Centre at the Hyatt Regency Hotel (370 King Street West)
• Outdoor tables along King Street West