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For tips and tricks on how to make the most of the Festival, including information on buying tickets, how to redeem packages, and frequently asked questions, be sure to check out tiff.net/tickets.


FESTIVAL KEY DATES & SPECIAL EVENTS

July 31
Deadline to join or upgrade your Membership for an earlier ticket-selection start time (for package purchasers)
Aug 11
All package sales close at 10pm ET
Aug 12
Festival Sneak Peek (formerly CEO’s Choice)
5:45pm
(Silver level and above)

Artistic Director & Co-Head Cameron Bailey joins us for his inaugural presentation of a hand-picked Festival film. Due to its confidential nature, the film will remain a secret until everyone is seated in the cinema.
Aug 16
Deadline to join for access to the Members’ ticket pre-sale on August 31 at ticketmaster.ca
Aug 19
Package purchasers will receive an email with their ticket-selection start time
Aug 20
Full Festival programme announced
Set up your TIFFR account to help you schedule your Festival experience!

Festival Programme Book pickup begins for books purchased via Account Manager (10am–10pm)
TIFF Bell Lightbox Atrium

Patrons Circle Package pickup in the Bell Blue Room Members’ and Filmmakers’ Lounge, August 20 & 21 (10am–7pm)
* Note: Silver-level Members and above receive a complimentary copy of the Festival Programme Book. Leadership Members enjoy courier service.
Aug 20
Festival Insiders’ Event
Programmer Presentation and Cocktail Reception
6pm
(Silver level and above)

One of the best-loved events of the year! The evening kicks off with an insightful and exciting discussion led by our Festival programmers — who give the scoop on this year’s film selection — and is followed by a party with the programmers. You will receive an email invitation with a ticket link.
Aug 21
Festival Insiders’ Event
6pm
(Contributor level and above)

NEW! For our Bronze and Contributors Circle Members, we are thrilled to repeat our beloved Festival Insiders’ Event where our spectacular team of Festival programers will give you the scoop on what not to miss this year. You will receive an email invitation with a ticket link.
Aug TBC
Advance press screenings
* Open to Gold level and above on a Rush basis.
Aug 22–24
Patrons Circle Festival ticket pre-sales (by level)

Patrons Circle Box Office opens
(TIFF Bell Lightbox – Steve & Rashmi Gupta Box Office)
* Open 10am–10pm until September 4, and 8am–10pm September 6–15
Aug 25–29
Festival-package ticket selection begins by level:
Patrons Circle / Contributors Circle / Members 365 / Non-Members
Aug 29
All package selection ends at 10pm
Aug 30
No ticket sales on this day
Aug 31
Members’ individual-ticket pre-sale (10am–4pm)
NEW: Tickets on this day will be available online via ticketmaster.ca only, via the TIFF Call Centre, and at the Members’ Box Office at TIFF Bell Lightbox (the Steve & Rashmi Gupta Box Office)
Sep 1
Individual tickets go on sale, 10am–4pm
Online via ticketmaster.ca only, via the TIFF Call Centre, and at TIFF Bell Lightbox (the Steve & Rashmi Gupta Box Office)
Sep 4
Exchanges begin at 10am for Members, and at 12pm for non-Members
Sep 5–15
44th Toronto International Film Festival
* Press & Industry (P&I) screenings open to Gold+ Members)
Sep 5
Festival Opening Night
(Platinum level and above)

Kick off the Festival in style with access to the following events:
  • Pre-film cocktail: Shangri-La, 188 University Ave. (enter via Simcoe St.), 6pm
  • Gala Presentation: Roy Thomson Hall, 8pm
  • Opening Night Party: TIFF Bell Lightbox, 10:30pm
You will receive an email invitation with a ticket link.
Sep 6–15
Members’ Box Office open (8am–10pm)
NEW: Your Members’ Box Office will be conveniently located at TIFF Bell Lightbox (the Steve & Rashmi Gupta Box Office)
Sep 14
Festival Closing Night
(Leadership level and above)

Enjoy the last evening of TIFF 2019 with access to the following events:
  • Pre-film cocktail: Cactus Club Cafe, 77 Adelaide St. W., 5:30pm
  • Gala Presentation: Roy Thomson Hall, 8pm
You will receive an email invitation with a ticket link.

FESTIVAL BOX OFFICE LOCATION + HOURS OF OPERATION

Patrons Circle Box Office (TIFF Bell Lightbox – Steve & Rashmi Gupta Box Office)
Aug 22–30
10am–10pm
Aug 31 – Sep 4
10am–4pm
Sep 5
8am–4pm
Sep 6–15
8am–10pm

Members’ Box Office (NEW: TIFF Bell Lightbox – Steve & Rashmi Gupta Box Office)
Aug 31 – Sep 4
10am–4pm
Sep 5
8am–4pm
Sep 6–15
8am–10pm

Bell Blue Room Members’ and Filmmakers’ Lounge
* Open to Contributor-level Members and above, 3rd floor, TIFF Bell Lightbox
Sep 6–15
10am–9:30pm
NEW: We are thrilled to announce that the Bell Blue Room will be a joint space for Contributor-level Members and above, in addition to filmmakers.


MEMBER PERKS

Bell Blue Room Members’ and Filmmakers’ Lounge — BBR (Contributor level and above)
Open to Members at the Contributor level and above during the Festival, the Bell Blue Room is a great place to take a break between Festival screenings. Enjoy a drink, or just get a bit of peace and quiet. Hours of operation are 10am–9:30pm, Friday, September 6 through Sunday, September 15. Affordable grab-and-go breakfasts, lunches, snacks, and complimentary tea and coffee will be available to the Festival-goer on the move!

Advance press screenings (Gold level and above)
Patrons Circle Members at the Gold level and above are invited to attend advance press screenings. These screenings will run prior to the Festival, at the end of August. First access is given to members of the press. You will need to check in with Loyalty staff and show them your Patrons Circle card before joining the line. Patrons Circle Members will be let into the venue no earlier than five minutes prior to the screening.

It is very important that you maintain confidentiality when seeing these films. There is an embargo on reviews and social media comments for all of these screenings. You may be asked to sign a non-disclosure form prior to entering the cinema.

Press & Industry (P&I) screenings during the Festival (Gold level and above)
With your Gold Patrons Circle Membership card, you may access P&I screenings during the Festival. The schedule is available online at tiff.net/schedule. A printed brochure of the schedule will be available the week of August 20.

Press & Industry delegates are given priority access to these screenings. Lining up is required, and your Membership card will be scanned.

Patrons Circle Festival Screening (Bronze level and above)
You will receive an email invitation with a ticket link once the screening title, date, and time are confirmed.

Patrons Circle Family Festival Screening (Bronze level and above)
You will receive an email with a ticket link to this family-friendly film once the screening title, date, and time are confirmed.

TIFF Transforms: Share Her Journey event (Gold level and above)
You will receive an email with a ticket link to this family-friendly film once the screening title, date, and time are confirmed.


Festival Tips from the Pros

  • Can’t make it to the Lightbox? All venues will now have onsite box offices to service all your ticketing needs. The Members’ Box Office is now conveniently located at TIFF Bell Lightbox.
  • Always research your Festival films well.
    • Use the filters at tiff.net/films to browse by interest, genre, country, and more to discover this year’s hidden gems.
    • Visit tiff.net/available regularly as of August 28 to see what’s available and to try out our brand new Festival Recommendation Engine.
      • Schedules sometimes change; see a full list of schedule changes at tiff.net/available during the Festival.
    • Discover a hidden gem. This could be your one shot to see a masterpiece by a filmmaker. TIFF is about taking chances, so be daring in your film choices and enjoy the surprise! Or sample a little of everything — perhaps one film from each programme to get a sense of what they’re all about, and to help you choose your films next year.
  • Plan your visit!
    • Check out your Member offers around Festival Village and recharge before, between, and after films. Members at the Contributor level and above also have access to the Bell Blue Room Members’ and Filmmakers’ Lounge at TIFF Bell Lightbox.
    • Plan your schedule, wear comfortable clothes, and bring an umbrella.
    • Figure out where your theatres are and leave yourself enough time to get from one film to the next.
    • Mingle with other Festival-goers in ticket lines, and be flexible — surprises abound.
    • Patrons Circle Members: Make your Membership card more visible by displaying it in the pass lanyard we include in your Festival Package.
    • Got tickets? You have options — print them at home, save them to your mobile device, or pick them up at the Patrons Circle or Members’ Box Offices, both conveniently located at TIFF Bell Lightbox. You will need a ticket to get into theatres!
  • Read every TIFF and Loyalty email to be kept in the loop on upcoming showings, previews, and events. Sign up for the Festival Daily e-newsletter so that you never miss a TIFF moment.

Frequently Asked Questions

Key Dates
What are the key dates?
May 23 Packages on sale to Contributors Circle Members and up (10am)
May 30 Packages on sale to Members 365 (10am)
June 13 Packages on sale to Visa cardholders (10am)
June 20 Packages on sale to the public (10am)
July 31 Deadline to become a Member to access early ticket-selection start time
August 13 Packages off-sale
August 20 Flex-pack buyers receive email with package ticket-selection start time
August 21 Schedule goes live on tiff.net
August 23 Patrons Circle individual tickets on sale
August 26 Member package ticket-selection starts (determined by level)
August 28 Public package ticket-selection starts (after Members)
August 30 All package redemption windows close at 10pm
September 1 Members' individual-ticket pre-sale (10am–4pm) — tickets available on ticketmaster.ca 10am–4pm
September 2 Insiders' individual-ticket pre-sale, only on ticketmaster.ca (10am–4pm). Make sure you subscribe to The Weekly to get your code.
September 3 Public individual tickets on sale through ticketmaster.ca at 10am and at the Festival and Members' Box Offices 10am-4pm
September 4 Individual ticket sales resume on tiff.net and ticketmaster.ca
September 5–16 Festival and Members' Box Offices open, 8am–7pm
Exchanges begin at 12pm (8am for TIFF Members)
Buying Tickets
When do tickets go on sale?
Ticket packages go on sale to the public on June 20 at 10am, June 13 for Visa cardholders, May 30 for Members 365 and up, and May 23 for Contributors Circle Members and up.

Individual tickets go on sale to the public on September 2 at 10am, August 23 for Patrons Circle Members, August 31 for all other Member levels, and September 1 for TIFF Insiders.
How do I get the best price on tickets?
The earlier you buy, the better! Ticket packages are always your best bet to save. A six-ticket flex pack works out to $25/ticket compared to an individual ticket that starts at $18. The larger the flex pack, the bigger the savings (50+ packs are under $21 per ticket). For even better savings, check out the Weekday Daytime or Back-Half packs to save over 35% off the price on an individual ticket.

If you are buying individual tickets, your best savings come when buying earlier. Evening and weekend regular screenings start at $18 and premium screenings start at $25. Special pricing for weekday daytime screenings returns this year, starting at $18 for adults and $10 for anyone 25 and under. Remember to buy early to get the best price, as prices can increase by $2–$7 from the base price as demand for a film goes up.

Remember, TIFF Members get to pick their films first (based on level). Become a Member today for just $99.
How do I pick up my tickets or Programme Book once I’ve purchased?
There are three easy ways to get your tickets:
  1. Print your tickets at home or save them to your mobile device from a link in your confirmation email or by logging in to your Account Manager at tiff.net.
  2. Pick up your tickets or Programme Book in person (remember your photo ID and order confirmation number):
    • August 21–September 4: TIFF Bell Lightbox, Steve & Rashmi Gupta Box Office (Reitman Square, 350 King Street West)
    • September 5–16: Festival Box Office or Members' Box Office
  3. You can also pick up tickets from the venue box office on the day of the screening. All ticket orders for Roy Thomson Hall, the Princess of Wales Theatre, the Elgin Theatre, and the Winter Garden Theatre must be picked up in advance at the Festival Box Office.
How can I avoid lineups?
Lining up is part of the Festival experience. Lineups outside of venues are usually made up of ticket holders waiting to get in to screenings.

Because assigned seating is only available for screenings at Roy Thomson Hall, the Visa Screening Room at the Princess of Wales Theatre, the Elgin Theatre and the Winter Garden Theatre, people choose to line up early at venues with general admission to get their preferred seat. We recommend showing up one hour prior to your screening (30 minutes at assigned-seating venues). Audiences are let in no more than 30 minutes before the screening start time.

People may also be waiting in the Rush line if they have not purchased tickets in advance and there are no tickets available for purchase (off-sale). Purchasing in advance is advisable.
What time should I arrive at the venue to pick up my tickets and get a seat?
We encourage everyone to get their tickets in advance of the event by printing them at home, downloading them to a mobile device, or picking them up at the Festival Box Office.

We recommend showing up one hour prior to your screening (30 minutes for Roy Thomson Hall, the Visa Screening Room at the Princess of Wales Theatre, the Elgin Theatre, and the Winter Garden Theatre, where there is assigned seating. Seating is only guaranteed 15 minutes prior to the scheduled start of the screening. Latecomers will be admitted at the discretion of the venue staff.
What if the film I want to see is off-sale?
That doesn't mean you can't get tickets! If the film you want is currently off-sale, continue to check back, as inventory can fluctuate.

A minimal number of tickets are reserved to honour commitments to TIFF sponsors and partners. If these tickets are returned to TIFF, they will be made available for public sale. Available tickets are released each day at 8am during the Festival, so be sure to check back.

If you can't purchase tickets to the film you'd like to see, you can always join the Rush line.

Can children attend the Festival?
All films at the Festival have been rated by the Ontario Film Review Board. Look for films tagged as TIFF Kids for family-friendly films suitable for our youngest film fans, and TIFF Next Wave for titles of interest to audiences under 25, as selected by our youth-driven TIFF Next Wave Committee. Individual daytime tickets for anyone 25 and under have special pricing.
Is there a limit to the number of tickets I can purchase? What if I'm attending with a large group?
In order to ensure a fair distribution of tickets during the Festival, each account may only purchase a maximum of four tickets per screening. For groups of 20 or more people, please contact groupsales@tiff.net or call 416-599-8433.
Do you have a companion seating policy?
We do! Should you require companion or accessible seating, please contact the Box Office in advance at 416-599-2033 / 1-888-258-8433.
How can I get a copy of the Festival Programme Book?
The Festival Programme Book and all merchandise are available at TIFF Shop beginning August 21 and at the Festival Box Office beginning September 5. You may pre-order the Programme Book with your ticket packages starting on June 20 (May 23 for Contributors Circle Members and up, May 30 for Members 365, and June 13 for Visa cardholders). The Programme Book is $47 ($122 with delivery), which includes taxes and fees.
How do I become a TIFF Member?
TIFF Membership is open to everyone! Starting at $99, TIFF Members enjoy the very best in film programming, exhibitions, special events, and festivals, and are part our efforts for a more engaged, connected, and informed world through the power of film. TIFF Members save with early-bird pricing on ticket packages during their exclusive pre-sale and — new this year — all Members get to pick their package films before non-Members and get an individual-ticket pre-sale on September 1! Learn more about TIFF Membership and how to join at tiff.net/join.
How can I find out about any changes to my screening?
Check tiff.net/changes after August 21 for information about any moved, added, or changed screenings.
Payment & Exchanges
Will fees be added to my order?
Not when you buy Festival tickets or packages on tiff.net or at a TIFF box office. All service fees and taxes are included in the prices you see above. If you purchase individual tickets on ticketmaster.ca (instead of logging on through tiff.net), you will be charged a $1 fee per transaction.
What is your refund and exchange policy?
All sales are final; refunds or cancellations are not permitted. Tickets are valid only for the event for which they are issued, and cannot be replaced if lost or stolen.

You can exchange tickets beginning September 5 at 8am for free online in your TIFF Account Manager. Exchange tickets in person at the Festival Box Office or over the phone up until two hours prior to the start of your screening, for $2.50 per ticket. Please note there are no exchanges for Buzz List package or Closing Night tickets.
What payment methods do you accept?
TIFF prefers Visa, but we accept all major credit cards. Debit and cash are accepted for in-person purchases. Rush ticket purchases are cash-only at each venue.
Packages
What's the process for ticket-package film selection?
We'll send you an email with an assigned start time to select your tickets on August 20. We go to great lengths to ensure a fair process to fulfill film requests. Our ticketing system randomly assigns windows to all flex pack buyers, with an earlier window for TIFF Members.

If you have purchased multiple packs, you will receive one login and ticket-selection start time.

You can log in with your package code and select tickets any time between your start time and 10pm on August 30. If you do not select your films within this time period, you can log back in between September 5 at 8am and the end of the Festival to select your films.

We strongly recommend that you have your ticket options ready before you log in at tiff.net during your assigned window, as you will have limited time to make your selections.
What if I'm not available for the start time I am assigned?
The best ticket availability will be at your start time, but you can make ticket selections any time until 10pm on August 30, or between September 5 and 16.

If you are not available to your make your selections at your designated start time, a friend can select your tickets on your behalf. You will need to give them your login and package code for them to make your selections.
Do I have to make all my ticket selections at one time? Can I go back into the system later?
You will need to make all of your selections in one session. The session will time out after one hour, and any tickets remaining in your shopping cart at that time will be released.

If you have only selected a few of your available tickets upon checkout, you will need to select vouchers for the remaining tickets in your package, which you can redeem beginning September 5.
Our Call Centre numbers have changed.
You can reach us at 416-599-2033 (local) or 1-888-258-8433 (toll free).
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