Thank you for joining our community of film lovers with your TIFF Membership. Below, you’ll find some answers to frequently asked questions. If you find that you still have questions that are not answered below, feel free to reach your TIFF Loyalty team at loyalty@tiff.net.
- How do I access my Membership card?
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When you join or renew, you may access your digital Membership card right away with your mobile device. Here’s how:
- Visit tiff.net
- Tap the ticket icon
- Tap the account icon and log in
- Tap your Membership
- Tap “Add to mobile wallet”
If you do not use a mobile wallet such as Apple or Google Wallet, you may access your digital card via TIFF Account Manager by following steps 1–4. (TIFF Bell Lightbox has free WiFi!)
If you would like to receive a physical Membership card in addition to your digital card access, you may choose “Mail package” as your delivery method during checkout when purchasing your Membership online. Please note that there will be an administrative charge for physical card printing beginning January 1, 2021.
All Patrons Circle Members will continue to receive physical welcome packages via Canada Post when they join or renew.
- How do I redeem my complimentary film vouchers?
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Your film vouchers will be placed into your TIFF Account Manager shortly after you join or renew. They may be redeemed for regular year-round screenings at TIFF Bell Lightbox. To exchange vouchers, begin by logging in to your Account Manager. Note: you must have Flash Player enabled on your browser to successfully exchange your seats.
- On your home dashboard, click “View all” and select your voucher(s) or ticket(s).
- In the top right-hand corner of the event screen, click the “...” button and select “Exchange.”
- Tick the box next to the seats you wish to exchange (bottom left of screen), and click the “Exchange” button (top-right corner).
- Accept the “Exchange terms and conditions” and then click “Continue.”
- Select the film you wish to exchange your current film for, scroll to the bottom of the list, and click “Continue.”
- You will be shown an interactive seat map, where you will be able to select your seat. General-admission (GA) houses still require you to select a seat, though the seat will not actually be assigned.
- Click “Check out” and complete your sale.
If you require further assistance with your online exchange, please call us at 416-599-2033 (10am–7pm daily), or visit us in person at our box office (located at TIFF Bell Lightbox, Reitman Square, 350 King Street West), and we would be happy to assist you.
- How do I redeem my popcorn voucher?
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Your popcorn voucher will be placed into your TIFF Account Manager shortly after you join or renew. When you visit us at TIFF Bell Lightbox to see a film, stop by the box office on your way to the cinema and have your popcorn voucher printed. Give your voucher to the concessions attendant, who will be happy to give you your free popcorn.
- When will my vouchers expire?
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All vouchers expire with the calendar year. If you join or renew between January and September, your vouchers will expire on December 31 of that year. If you join or renew towards the end of the year, from October to December, your vouchers will expire on December 31 the next calendar year.
For example, if you join or renew in February 2020, your vouchers will expire December 31, 2020. If you join or renew in November 2020, your vouchers will be auto-renewed in January 2021 and expire December 31, 2021.
- How do I share my Membership benefits with a secondary Member? (Dual+)
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Memberships at the Dual level and above are shareable between a primary and secondary Member. Both primaries and secondaries have access to all Membership benefits by logging into TIFF Account Manager, receive digital Membership cards, and are subscribed to Member-exclusive email communications.
Please note that complimentary film vouchers and popcorn vouchers are placed into the primary account holder’s TIFF Account Manager; however, they can be transferred to other accounts as needed.
To add or update your secondary cardholder, please email loyalty@tiff.net, or call 416-934-5869.
- What are my Membership benefits for the Festival?
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Members 365:
- An early-bird Festival package pre-sale in the spring, where Members have access to purchase ticket packages well ahead of the general public
- An earlier package redemption time (the opportunity to choose your films) ahead of the general public
- A pre-sale ahead of the public for single tickets (if you do not purchase ticket packages, or if you would like additional individual tickets after redeeming your package)
Contributors Circle
All the same benefits as Members 365, plus:
- Access to the Bell Blue Room Members’ Lounge during the Festival
- An invitation to the Members’ Festival Preview Event, where Festival programmers share their recommended films for TIFF
Patrons Circle
All the same benefits as Contributors Circle Members, plus:
- Access to choose your Festival films à la carte ahead of all Contributors Circle Members, Members 365, and the general public, with an allotted access time for individual tickets before package redemption, the Member pre-sale, and the public on-sale
- Patrons Circle–exclusive events and screenings during the Festival
- Access to Festival Press & Industry screenings, with a dedicated Patrons Circle line (Gold+)
- A dedicated Patrons Circle team available to assist you throughout the Festival
- Can I purchase more than one ticket at once with my Member discount?
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The number of discounted tickets you can purchase with your Membership is based on level, as follows: one ticket for Individual Memberships, including Under-25 and Senior; two tickets for Dual Memberships, including Dual Senior; two tickets for adults and four tickets for children (age 17 and under) for Family Memberships and up.
- Where is the Bell Blue Room Members’ Lounge, and when can I access it?
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The Bell Blue Room Members’ Lounge is located on the third floor of TIFF Bell Lightbox, down the hallway in between Cinemas 4 and 5. To gain entry to the lounge, please show your digital or physical Membership card.
Bell Blue Room Members’ Lounge year-round hours:
Thursday & Friday: 4:30pm–9:30pm
Saturday & Sunday: 11:30am–9:30pm
- When should I renew my Membership?
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Memberships expire one year from the time you join or renew. You will receive reminders from the TIFF Loyalty team to renew your Membership before your expiry date. Members who renew early are rewarded with additional free months of Membership, so we recommend taking us up on our offers and renewing early!
To receive your renewal offers and reminders, please ensure that you are subscribed to TIFF email communications.
- How do I update my TIFF email subscription settings?
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To subscribe or update your subscription settings, visit tiff.net/subscribe and enter your email address and name.
If you are already subscribed, you will see a notification in red that you are already subscribed, with a link to update your settings. When you click the link, an email will be sent to the email address you are subscribed with, including steps and options for updating your subscription settings.
- When and where can I find information about Member pre-sales and exclusives?
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The TIFF Loyalty team keeps you updated about pre-sales, offers, events, and more through Membership emails. Stay tuned for emails from TIFF Loyalty for information about your Membership exclusives.
Additionally, year-round TIFF Bell Lightbox showtimes are updated weekly every Wednesday. Check out tiff.net/calendar to see upcoming showtimes and your pre-sales on exciting new titles.
- How do I access my complimentary 180° Programme Guides?
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All 180° Programme Guides, including the most recent edition and an archive of previous 180° Programme Guides, can be found at tiff.net/180.
As a Member, you may also pick up a free hard copy of the 180° at the box office. If you would like your complimentary guide to be mailed, let us know by emailing loyalty@tiff.net or by calling 416-934-5869, and the Loyalty team will be happy to mail you a 180° Programme Guide for a $5 mailing fee.
