TIFF uses specific ticketing portals depending on what you are buying and your membership level:

• Ticketmaster.ca
  Used for public single-ticket sales, as well as Individual and Industry Member Presales ahead of and throughout the Festival.
• TIFF Festival Account Manager
  Used exclusively for Festival ticket sales, including:
  • Contributor & Patron Circle Members single-ticket purchases and exchanges.
  • Stakeholders can seamlessly manage tickets issued by TIFF.
  • Press & Market delegates ticketing.

Please note:

• A presale access code is required to access the Individual and Industry Member Presale.
• Industry Membership is a year-round TIFF Membership level and is not affiliated with or included as a benefit of Market accreditation or Market passes.
• TIFF Account Manager (Year-Round) is used for non-Festival events, year-round TIFF Lightbox screenings, and purchasing/renewing TIFF Memberships.

Pro Tip: Your Ticketmaster sign-in credentials work across all TIFF ticketing portals. Use the same email address for seamless access to your tickets.

How to confirm a ticket is real:

• Buy only through TIFF Festival Account Manager, or Ticketmaster.ca.
• Always verify the website URL; avoid look-alike sites from search engine ads.
• Do not buy from individuals on social media or other unofficial platforms.
• Avoid screenshots or printed tickets, which can be copied and resold. Screenshots are not valid tickets.

Important: TIFF will not refund or reissue tickets purchased from unauthorized sellers and is not responsible for transactions made through these channels. Government ID and the original purchase credit card are required for confirmation.

Ticketmaster.ca & TIFF Festival Account Manager works best when using the latest version of your preferred browser. Supported browsers include:

• Google Chrome: Version 128 and above
• Safari: Version 16.6 and above
• Mozilla Firefox: Version 130 and above
• Microsoft Edge: Version 127 and above

If you encounter errors, try refreshing your browser, switching to a private browsing window (such as Incognito Mode in Google Chrome), or clearing your cache and cookies.

If you continue to experience issues and require assistance, TIFF Customer Relations is available Tuesday–Sunday from 10:00 AM–5:00 PM at 416-599-2033 or 1-888-258-8433.

As a Contributor or Patron Circle Member, you can purchase single tickets directly through TIFF Festival Account Manager starting on your designated Member On-Sale Day.

1. Sign in to TIFF Festival Account Manager.
2. Select “Buy Tickets.”
3. Search the list of films and click “Select.”
4. Click on the interactive seat map and zoom in to choose your available seats.
5. Add your seats to your Cart and proceed through checkout (optional: you will have the opportunity to add a donation to TIFF during checkout).

For further assistance purchasing single tickets on TIFF Festival Account Manager, check out this instructional video:

For assistance purchasing single tickets on TIFF Festival Account Manager on your mobile device, see this instructional video:

TIFF Individual and Industry Members can buy tickets during Member presale days using the unique access code sent to their email. (Don't see it? Check your spam folder). If you purchase an Individual or Industry Membership after August 18th, you will need to contact TIFF Customer Relations to get your access code.

For TIFF Individual and Industry Member individual ticket purchases during Member ticket presale days, follow the steps below.

1. Visit ticketmaster.ca/tiff
2. Select your desired event
3. On the right side of the screen, click “Unlock”
4. Enter your unique access code to unlock available seats
5. Select your desired seats and click “Next”
6. Proceed through checkout by checking the button to agree to the terms and conditions, inputting your payment method and clicking “Place Order”

Please note: If you select an event and the message “Your next presale begins…” appears, this means that the screening is currently off sale because there is no inventory available to purchase. This does not necessarily indicate an issue with your Member unlock code. Please select another screening and try again.

Festival inventory is in high demand and can move quickly, so you may see this message for screenings that have sold through their available inventory.

Once your purchase has been completed you will receive a confirmation email and you will be able to view your events on ticketmaster.ca by clicking “My Account” > “My Tickets” > “Upcoming events.” From there you can transfer your tickets to a friend or family member.

You can access your tickets to scan or add to your digital wallet on the Ticketmaster App.

For further assistance, see the instructional video below:

For public individual ticket purchases on ticketmaster.ca/tiff, follow the steps below.

1. Visit ticketmaster.ca/tiff
2. Select your desired event
3. Select your desired seats and click “Next”
4. Proceed through checkout by checking the button to agree to the terms and conditions, inputting your payment method and clicking “Place Order”

Once your purchase has been completed you will receive a confirmation email and you will be able to view your events on ticketmaster.ca by clicking “My Account” > “My Tickets” > “Upcoming events.” From there you can transfer your tickets to a friend or family member.

You can access your tickets to scan or add to your digital wallet on the Ticketmaster App.

For further assistance, see the instructional video below:

Please note: This process applies to Contributor and Patron Circle Members purchasing Festival tickets through TIFF Festival Account Manager.

1. Sign in to TIFF Year-Round Account Manager.
2. Find the screening you would like to get tickets for.
3. Click “Select” to take you to the seat map.
4. At the top of the screen, enter the code into the Promo Code box and click "Apply"
5. Select your seats and click “Add to Cart.”
6. In the Cart pop-up, click “Continue.”
7. Proceed to “Checkout.”

For further assistance, see the instructional video below:

For assistance with ticketing promo codes on a mobile device, see this instructional video below:

Tickets for the Festival are in high demand, and ticket access is not guaranteed. When a screening runs out of available tickets, it is marked as “off-sale.”

However, inventory frequently fluctuates as seats are released leading up to the Festival. We recommend checking back regularly to see if more tickets become available.

• Check Availability: Visit Ticketmaster.ca or check tiff.net/available for a real-time list of films with remaining tickets.
• Try the Rush Line: If a screening remains off-sale, you can join the venue's Rush Line on the day of the screening. Any empty seats 15 minutes before showtime will be released to the Rush Line on a first-come, first-served basis.