Technical Information for digital TIFF Bell Lightbox

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Technical Support

What are the system requirements?

What are the requirements for Windows computers?

What are the requirements for Mac computers?

Can I watch content via an app on my iPhone/iPad/Apple TV?

Can I watch content on my Android device?

Can I use Chromecast?

Can I use AirPlay or mirror my screen?

Can I use Roku or a Fire TV Stick?

How can I watch from my TV?

Why does the video keep buffering?

What if my screen is black and I only hear audio?

What does “Somebody cut the wrong wire!” mean?

I can’t stream any of the content. What’s going on?

What are the system requirements?

You can watch on PCs running Windows 7+ and Intel-based Macs running macOS 10.12+. You can also watch on Android tablets and phones, and iPhones or iPads. You will need WiFi (broadband or fibre internet connection) — dial-up or cellular data will not work.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10. Available on Microsoft Edge, Internet Explorer, Google Chrome, Mozilla Firefox, and Opera. We recommend using the latest version of your browser as earlier versions may not be supported. You will need a broadband or fibre internet connection — dial-up will not work.

What are the requirements for Mac computers?

MacOS 10.12 or later. Available on Safari, Google Chrome, Mozilla Firefox, and Opera. We recommend using the latest version of your browser as earlier versions may not be supported. You will need a broadband or fibre internet connection — dial-up will not work.

Can I watch content via an app on my iPhone/iPad/Apple TV?

Yes. Films can be watched from your mobile browser. Or, apps for iOS devices and Apple TV are available in the App Store. Search “digital TIFF Bell Lightbox.”

Can I watch content on my Android device?

Yes. Films can be watched from your mobile browser. Or, an app for Android devices is available in the Google Play Store. Search “digital TIFF Bell Lightbox.”

Can I use Chromecast?

Yes, but Chromecast is not available from the mobile site. If you're using a mobile device, you must download the digital TIFF Bell Lightbox app to use Chromecast. Information and user support for Chromecast can be found through the Google help portal.

Can I use AirPlay or mirror my screen?

To stream content from your Apple device you must use Screen Mirroring. Screen Mirroring can only be used from the digital TIFF Bell Lightbox app. Screen Mirroring is not available from the mobile site. Information and user support for Screen Mirroring can be found through the Apple help portal.

Can I use Roku or a Fire TV Stick?

No. At this time Amazon Fire TV Sticks and Roku are not compatible with digital TIFF Bell Lightbox.

How can I watch from my TV?

There are several ways to watch films on digital TIFF Bell Lightbox from your television:

  1. Screen Mirror with an iPhone or iPad
  2. Stream content with Chromecast
  3. Download our app to your Apple TV
  4. Plug your Mac into your TV with an HDMI cable
  5. Plug your PC into your TV with an HDMI cable

As a reminder, all screenings can be watched from a mobile device or computer, and it is not required that you have a television.

The digital TIFF Bell Lightbox app is only available in the Apple App Store and Google Play Store.

Why does the video keep buffering?

If your internet connection is poor or inconsistent, you may experience problems during playback. To resolve buffering issues, you can manually lower the video resolution by clicking “Auto” (next to the volume control) in the lower-right corner of the player window.

What if my screen is black and I only hear audio?

As an anti-piracy initiative, digital TIFF Bell Lightbox will block video playback work if you have a video-sharing program open. Please make sure you have completely closed down all applications that have the ability to record your screen. This includes but is not limited to Zoom, Google Hangouts, Facetime, or any other screen-recording programs.

What does “Somebody cut the wrong wire!” mean?

The player has stopped working due to an error. Please take note of the specific error code or message, and contact customerrelations@tiff.net for assistance.

I can’t stream any of the content. What’s going on?

Check your minimum system requirements above. We recommend using the latest version of your browser. We use adaptive bit-rate streaming, which means the streaming quality will automatically adjust based on your internet speed. For high-definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.