Senior Manager, Ticketing & Customer Relations

Introduction

JOB OPPORTUNITY
June 1, 2012   

TIFF, a vibrant not-for-profit arts organization, is accepting applications for the full-time position of:

Senior Manager, Ticketing & Customer Relations

This will be an exciting year for TIFF as we present unique programming in our new home and the world's premiere centre for film, TIFF Bell Lightbox.  We are seeking a highly motivated individual who wants to be part of a new era in Toronto's cultural history.

Reporting to the Director, Patron Services, this position is responsible for Managing the ticketing operations and building a strong front line team for TIFF Bell Lightbox and the Festival. The successful candidate must possess the ability to effectively utilize ticket software; be an exceptional problem solver; and provide strong internal and external customer service. They must also exude excellent communication skills, strong organizational skills, and the ability to multi-task in a fast-paced environment.

Responsibilities

• Oversee front line ticketing operations for TIFF Bell Lightbox  and Festival, including venue box offices, phone room, group sales, and member servicing
• Implement ticketing policies and procedures as they relate to the TIFF Experience
• Develop and maintain departmental Standards of Service that will uphold a first-rate TIFF Experience
• Expand TIFF outreach initiatives and develop sales plans to support increased attendance  
• Responsible for execution of all front end servicing for external clients and partner festivals
• Manage the annual budgeted expenses and deliver projected revenue targets  

Start Date:  July 2012

Minimum Requirements

• 5+ years professional ticketing and customer relations experience
• 3+ years management experience, including staff, sales, and special projects
• Excellent verbal, written, and inter-personal communication skills
• Experience within non-profit cultural organizations considered an asset
• Adaptable to a flexible work schedule including some evenings and weekends
• Experience with Titan and Artifax considered an asset

Please submit cover letter, résumé and the names and phone numbers of 3 references attached as a PDF or Word document (we do not accept Cloud hosting or File Sharing programs),  by 5pm on June 29, 2012  BY EMAIL ONLY to the attention of Hiring Committee: Senior Manager, Customer Relations

TIFF Email:  humanresources@tiff.net *Please note the position in the subject line*

Please note in your cover letter where you saw this job posting.

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted. No telephone or walk-in inquiries please. All applications are considered confidential.

TIFF is an equal opportunity employer.

TIFF is a charitable, not-for-profit cultural organization whose mission is to transform the way people see the world.  Its vision is to lead the world in creative and cultural discovery through the moving image.